Troubleshooting
Check the default-phone role, permissions, Contacts, call behaviour, Elder Mode status and affected setting one at a time.
TroubleshootSupport
Start with the relevant guide and contact Elder Apps if the problem remains.
Common questions
Review compatibility, free and Advanced features, Elder Mode, SOS, call safeguards and privacy.
Read the FAQAccessibility help
Check themes, app fonts, reachable dialogs, TalkBack labels and valid call controls on the actual phone and task where the difficulty occurs.
Accessibility checksContact support
Provide only the information needed to explain the problem. Do not include passwords, banking information, full contact lists or unnecessary personal details.
Contact supportNot for emergencies: website support cannot place a call, contact emergency services or provide immediate assistance.